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CAG, in association with Consumers International (CI), is presently working on a project, “Giving Poor Consumers Greater Voice in India”. The main objective of the project is to bring about behavioral change in a low-income community (Model Lane community, Royapuram),

Citizen consumer and civic Action Group (CAG) conducted a Consumer Guidance Seminar (CGS) on Banking Services on February 7, 2018.

Maximum Retail Price (MRP) is a manufacturer-calculated and purposive price. It is the maximum price at which the products can be sold to the customer and is inclusive of all taxes.

Smt. Saroja convened the panel discussion and introduced the five panel members to the audience.
1.  Mr. Rajkumar, Department of Legal Metrology - Chair
2.  Mr. Dasarathi, Department of Legal Metrology
3.  Mr. R. Srinivasan, Honorary Secretary, Tamil Nadu Hotels Association
4. Mr. Natarajan, Proprietor, Janaki Pharmacy, General Secretary, Chennai Chemists and Druggists Association

Smt. Umashanti from the GST Commissionerate delivered the GST presentation next. She said GST can solve all the deficiencies of the current system as described below:

On September 9^th, 2017, Citizen consumer and civic Action Group (CAG), in association with the Consumers Association of India (CAI), organized a Consumer Guidance Seminar on the Goods and Services Tax (GST) at the Anna Institute of Management, Greenways Road, Chennai. Mr. Rajeev Kumar, Additional Commissioner, GST Commissionerate-North, presided over the seminar. Participants attended from different organisations and associations of Tamil Nadu.

Part 5 of 5: Complaints Handling by Ombudsman

Ms. Sudha Ramanujam, Deputy Secretary, Office of the Insurance Ombudsman, Chennai spoke next, sharing valuable tips on how to improve relations between the insured and the insurer and how to make the claims-handling process better. She clarified the role of the Insurance Ombudsman in this regard. She said many in the public thought it was just another insurance company.

Part 4 of 5: Hospital Perception to Insurance

Dr. Arjun Rajagopalan commented that the hospital provider is an important stakeholder in this process and introduced Mr. Sameer Mehta, CEO of Mehta Hospitals to speak on “Hospitals perception to insurance – cash or cashless”. He introduced Mr. Mehta as a multi-faceted personality who would discuss the perspective of the healthcare provider and the consumers.

Part 3 of 5: Evaluation of Claim Reimbursements

Part 2 of 5: Understanding a Policy Document