E-commerce, one of the fastest emerging trends in shopping is an unconventional method, this is a very recent development in India and poses a lot of problems to consumers shopping online. CAG felt the need to actually focus on this issue to see if the websites were consumer friendly and also to see if there were adequate laws and redressal mechanisms in India to protect consumers shopping online. CAG, therefore undertook a study, ‘Assessment of potential trade abuse by Indian e-Commerce Websites’ in 2002, to look at e-trading websites and how consumer friendly they were. In 2006, CAG conducted a follow up study ‘Protecting consumer rights in e-commerce transactions’ to look at laws and redressal mechanisms available to consumers. |
