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Consumer Guidance Seminar on Goods and Services Tax (GST) - Part 1

December 11, 2017 Bharath Kumar K., Consultant

On September 9th, 2017, Citizen consumer and civic Action Group (CAG), in association with the Consumers Association of India (CAI), organized a Consumer Guidance Seminar on the Goods and Services Tax (GST) at the Anna Institute of Management, Greenways Road, Chennai. Mr. Rajeev Kumar, Additional Commissioner, GST Commissionerate-North, presided over the seminar. Participants attended from different organisations and associations of Tamil Nadu. The seminar was well received by the audience and was well-reported by media.

Occupational Hazards of a Waste Researcher

Amassing the dailies, monthlies and squeezed-till-I-have-made-sure-I-can’t-extract-more-paste toothpaste tubes/shampoo bottles and such other ’junk’, in one end of the cabinet (whose other end was often a concealed shoe rack for the slightly pricier ones) is a common practise in a middle-class household. Well, at least in mine, it still is. Growing up, I was ‘responsible’ not only for stacking the newspapers and periodicals neatly, but also for making sure the said stockpile was periodically disposed end of the month as a general rule.

Tamilnadu 32: A Road Safety Tour of the districts

An oft quoted data, when it comes to road safety in India, is that every hour, 17 people die on the country’s roads. That’s 408 people per day.

Yet most of us Indians drive in a most irresponsible fashion. Perhaps we believe that accidents are things that only happen to other people. Maybe that is why we are so indifferent to the daily news reports of road crashes. Unless several hundred people die in a crash or a particularly gruesome incident, we just shrug it off as a regular day.

Consumer Guidance Seminar on Medical Insurance, Part 5: Complaints Handling by Ombudsman

December 5, 2017 Bharath Kumar K., Consultant

Part 5 of 5: Complaints Handling by Ombudsman

Ms. Sudha Ramanujam, Deputy Secretary, Office of the Insurance Ombudsman, Chennai spoke next, sharing valuable tips on how to improve relations between the insured and the insurer and how to make the claims-handling process better. She clarified the role of the Insurance Ombudsman in this regard. She said many in the public thought it was just another insurance company.

Consumer Guidance Seminar on Medical Insurance, Part 4: Hospital Perception to Insurance

December 5, 2017 Bharath Kumar K., Consultant

Part 4 of 5: Hospital Perception to Insurance

Dr. Arjun Rajagopalan commented that the hospital provider is an important stakeholder in this process and introduced Mr. Sameer Mehta, CEO of Mehta Hospitals to speak on “Hospitals perception to insurance – cash or cashless”. He introduced Mr. Mehta as a multi-faceted personality who would discuss the perspective of the healthcare provider and the consumers.

Consumer Guidance Seminar on Medical Insurance, Part 3: Evaluation of Claim Reimbursements

December 5, 2017 Bharath Kumar K., Consultant

Part 3 of 5: Evaluation of Claim Reimbursements

Next, Ms. Usha V. Girish, Chief Manager, Health Department, United India Insurance Company, spoke on “Evaluation of claim reimbursements”. She began by assuring the audience that even though she represented an insurance company, she understood the consumers' point of view well. Moreover, her company was a public sector undertaking and therefore not as profit-oriented as other private sector insurance firms.

Consumer Guidance Seminar on Medical Insurance, Part 2: Understanding a Policy Document

December 5, 2017 Bharath Kumar K., Consultant

Part 2 of 5: Understanding a Policy Document

The second section of the seminar began with Dr. Arjun Rajagopalan explaining what an insurance policy document is and what it covers. He introduced Dr. Jai Kishen Avula - a medical practitioner and an expert on health insurance who explained in detail the process of understanding an insurance policy document. He reiterated that health insurance is gaining more importance and that 60% of in-patients admitted into hospitals have medical insurance.

Consumer Guidance Seminar on Medical Insurance - Part 1: Introduction and Present Day Challenges in Medical Insurance

December 5, 2017 Bharath Kumar K., Consultant

CAG, Chennai organized a consumer guidance seminar on October 05, 2016, to discuss the complexities in the medical insurance industry and to increase consumers’ awareness about the intricacies specific to this field . This is the first of a series of five blogs discussing the day’s events and addressing issues raised over the course of the programme. The five blogs are listed together below for viewers’ convenience.

BWPs: Bulk Waste Producers or the Bitter Waste Picture?

The issue of flooding has been the greatest concern among residents of Chennai over the last two monsoon cycles. Drains choked with plastic bags and shrinking open spaces cause water to stagnate on the roads with the lightest of rains. Besides the flooding, the cycle continues with the dangerous aedes aegypti mosquito making its home in stagnant water sources.

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