ECC Salem conducted outreach meetings at Sankar Nagar on August 27, 2018, Kondalampati on September 9, 2018, and Somampatti on October 15, 2018. The objective of the meetings was to create awareness about ECC, educate consumers about electricity rights and energy governance. The meeting was organized by Mr.Prabhakar, ECC Coordinator and Mr.Muthuswamy, ECC Advisor.

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(ECC Salem, distribution of ECC posters)

Mr.G.N.Bharath Ram, Researcher, CAG, briefed the participants about the objectives and functions of ECC, also explained the roles of the ECC coordinator and ECC Advisor in resolving consumer complaints. He described in detail the categories of complaints registered. ECC also helps the complainants in drafting letters to the TANGEDCO along with submission of appropriate documents. In addition to it, ECC Salem also files a complaint with the concerned official along with a copy of the complainant's letter.

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Mr.Muthusamy, ECC Advisor,  clarified all the questions raised by the participants on power quality for example low voltage and frequent power interruption. He asked the consumers to submit complaint letters to the concerned officials instead of filing complaints to the lower level field staff such as linesmen etc. He further explained the importance of energy conservation and also the advantages of using LED  bulbs and tube lights, which will create an impact on the consumption pattern.

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Mr. Bhoopathy, President, Salem Consumer Voice, concluded the sessions with a vote of thanks.