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World Consumer Rights Day (WCRD)

Edition: January - March 2018

15th March is World Consumer Rights Day, an annual occasion for celebration, impact and global solidarity within the international consumer movement. Each year, consumer organisations mark the day by joining together to highlight and raise awareness on an issue that is important to consumers around the world. Consumers International (CI), a federation of consumer organizations from across the globe, provides the theme, concept, and opportunities for coordinated action each year. 


With the world moving towards a digital economy and e-commerce transforming the marketplace, there are many issues and challenges that consumers face. Therefore, it is important to ensure that the digital marketplaces are fair and secure and consumers know how to remain safe on the internet and where to go if things go wrong. Hence, the theme chosen by CI for WCRD this year was “Making Digital Places Fairer”.

CAG celebrated WCRD, on the above-mentioned topic, at the Women’s Christian College (WCC), Chennai, on March 15, 2018. A WCC representative welcomed the gathering and Saroja from CAG gave a brief introduction about the program. Mr. L. Singaram, Deputy Commissioner, Department of Civil Supplies and Consumer Protection graced the event with his presence and spoke about digitization in civil supplies and how it helps consumers.

Following this, Savitha from CAG gave a detailed presentation on “Staying Safe in a Digital World”. She spoke about the ways by which one could protect themselves from digital frauds, i.e., by using strong passwords, downloading applications from trusted sources, keeping the device clean, avoiding scam messages, locking screen using the pin, password, etc.

We had also announced an oratorical competition on “Digital Transactions – How safe are we?” for the WCC students. The pre-selected top five students spoke on the topic at the event. They were quite eloquent and covered the subject well. Winners were given cash prizes and all participants were issued certificates of participation. In addition, booklets on “A guide to smart e-buying”  were distributed to the students.

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