Privacy Policy

1. Citizen consumer and civic Action Group ("CAG") is committed to the ethical collection, retention and use of information that you provide to us about yourself ("Personal Information") on our official site

2. Your Personal Information may comprise the following:

a) your name
b) your email and residential address
c) your mobile number
d) your Nationality
e) PAN and/or Passport number
f) your payment processing details
g) limited personal details
h) Any other data as CAG may require

3. The following privacy policy sets forth our understanding with you on the collection, use and protection of your personal information. Please read the entire privacy policy.

4. Your use of the Site constitutes your consent to all the terms and conditions contained in this privacy policy (as amended from time to time) and you shall be bound by the same.

5. Collection of Information

5.1 Site Browsing: You browse the Site anonymously and we do not require you to identify yourself or reveal any Personal Information while browsing. However, you may not be able to access certain sections of the Site or interact with us without giving us Personal Information. For instance, you would not be able to make any donations at the Site, without providing Personal Information.

5.2 While you are browsing through the Site, the Site's operating system may automatically record some general information ("General Information") about your visit such as:

(i) the date and time you visit the Site, along with the address of the previous website you had visited, if you linked to us from that website
(ii) the type of browser you are using (such as Chrome version 'X')
(iii) which 'hit' it is on the Site

5.3 The general information is not Personal Information. CAG's online tracking system does not record Personal Information about individuals or link this information to any Personal Information collected from the individual.

5.4 The general information is used by CAG for statistical analysis, for tracking overall traffic patterns on the Site and to gauge the public interest in CAG, our work and the Site. Such general information may be shared by CAG with any person, at our sole discretion.

5.5 Cookies are small amounts of data that a website can send to a web browser on a visitor's computer. The cookie is stored on a visitor's computer. A cookie may enable the site holder to track how a visitor navigates through its site and the areas in which they show interest. This is similar to a traffic report: it tracks trends and behaviors, but does not identify individuals. Information gathered may include date and time of visits, pages viewed, time spent at the site, and the site visited just before and just after the CAG site.

Refusing Cookies on CAG's Website
Customers may choose not to accept cookies. Your web browser may alert and permit you to refuse cookies. When you receive an alert, you may choose at that time to refuse that cookie. If the use of cookies is a concern to you, then please make sure your browser has this capability, and that you set your browser to alert you accordingly.

Note: Some product features and services provided by CAG require you to accept a cookie in order to be able to use the particular functionality or service. These cookies are used to establish a link between the user and the application server. The cookies contain unique session IDs, and no customer data is stored on the cookies.

6. Usage of Information: Personal information may be used by CAG for internal purposes including the following:

(i) sending you inter alia emails, surveys, brochures, newsletters, reminders for donations, regular updates on the utilisation of donations by CAG and other updates.
(ii) processing your donations to CAG.
(iii) maintaining an internal confidential database of all the personal information collected from visitors to the Site
(iv) evaluating and administering the Site and CAG's activities, responding to any problems that may arise and gauging visitor trends on the Site.

7. Disclosure of Personal Information by CAG

7.1 Within CAG, access to personal information collected by CAG will be given only to those persons who are authorised by CAG and third parties hired by CAG to perform administrative services. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution. CAG will provide access to third parties for inter alia entering and managing personal information in CAG's database, processing your donations, preparing address labels, which require such third parties to have access to some or all aspects (depending on nature of service) of your Personal Information. CAG cannot guarantee that such parties will keep your Personal Information confidential and CAG will not be liable in any manner for any loss of confidentiality attributable to such third parties.

7.2 CAG is not liable in any manner whatsoever for the loss, damage (whether direct, indirect, consequential or incidental) or harm caused to you by the misuse of your Personal Information by a third party who is not an employee of CAG.

7.3 Notwithstanding anything contained herein or any other contract between you and CAG, CAG reserves the right to disclose any Personal Information about you without notice or consent as needed to satisfy any requirement of law, regulation, legal request or legal investigation, to conduct investigations of breaches of law, to protect the Site, to protect CAG and its property, to fulfill your requests, to protect our visitors and other persons and if required by the policy of CAG.

8. Security

8.1 CAG endeavours to use security measures to protect your personal information. We follow secure procedures to help protect the confidentiality, security, and integrity of data stored on our systems.
8.2 CAG however does not make any express or implied warranty with respect to the security measures that it may employ from time to time for the protection of the personal information.

9. Links to other websites
The Site contains links to other websites for the benefit of it's visitors. This privacy policy does not apply to such other websites. CAG is not expressly or impliedly responsible for, or liable to any loss or damage caused to you by the collection, use and retention of personal information by such website in any manner whatsoever.

10. Variation of the Privacy Policy
CAG is entitled at its sole discretion from time to time to add, alter, delete or modify any of the terms and conditions contained herein. Such changes, additions, alterations, deletions or modifications shall be binding on you once you visit the Site after the privacy policy has been so amended.

11. Copyright Protection
All content on this website that is the property of CAG and that does not specify a third party source is licensed for use under Creative Commons Attribution 4.0 International License. All other trademarks, brands and copyrights other than those belonging to CAG belong to their respective owners and are their property.