Consumers are often at a disadvantage in terms of education and bargaining power and are not able to maintain their rights as adopted by the UN in 1985: right of access to non-hazardous products, as well as the right to promote just, equitable and sustainable economic and social development and environmental protection. They also have the right to obtain redress for grievance and to be informed and educated about the quantity, quality and standards of products. In India today, consumers are largely in the dark about many key issues that affect them directly and indirectly, and not many are aware of the important role they can potentially play in ushering in better policies, quality products and services and improving their immediate environment. Our work responds to the gap in consumer rights protection and awareness. We create research and documentation, and conduct education and capacity building programmes to raise awareness about a range of issues that affect consumers. We also conduct research that informs policy on consumer protection and interact with government agencies to strengthen the regulatory framework.