As consumers, people need to understand that they can be protected against defective products and deficient services that are harmful to life, unfair trade practices, and have the right to redress from exploitative or unfair trade practices. Consumers also have certain responsibilities that compliment their rights. They should be aware of the social and ecological impact of their consumption choices and must take actions that protect other citizens, particularly disadvantaged group, and conserve the environment. To inform consumers about their rights and responsibilities, and empower them on various consumer laws and policies, CAG creates information and communication materials, conducts education and capacity building programmes, and discusses/writes about consumer issues in print, visual and social media. We also run awareness campaigns and exhibitions that support socially responsible consumption and production behaviours.
We are members of the Consumer Coordination Council (CCC), India and Consumers’ International (CI), London, which is a global network of consumer organisations. Recently, CAG has been elected to the governing council of CI and will serve a term of four years in the council.