Consumer Guidance Seminar on Medical Insurance, Part 5: Complaints Handling by Ombudsman
Part 5 of 5: Complaints Handling by Ombudsman
Ms. Sudha Ramanujam, Deputy Secretary, Office of the Insurance Ombudsman, Chennai spoke next, sharing valuable tips on how to improve relations between the insured and the insurer and how to make the claims-handling process better. She clarified the role of the Insurance Ombudsman in this regard. She said many in the public thought it was just another insurance company.