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A study on enhancing consumer participation in electricity regulatory decision making

This study attempts to capture consumers' perspectives on their electricity issues and their own suggestions to solve these by framing/revising regulatory provisions for the same. Relevant electricity regulations in Tamil Nadu were mapped in line with issues highlighted by consumers and checked for gaps, if any. Further, new regulatory provisions are proposed as a means to bridging identified gaps. In summary, our findings suggest that there is adequate scope to pursue revisions in the regulations based on consumers’ perspectives.


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