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For every purchase made or service obtained, the consumer must retain related documents – they double up as evidence if and when problems crop up

Independent authority to deal with complaints pertaining to Board Examinations and the universities in the need of the hour.

The health insurance sector must be sensitive and transparent, more so when it comes to senior citizens

Citizens grapple with delay in PF settlement.

Often, customers have to suffer at the hands of travel agencies.

Consumers should be alert to ‘hidden’ information to safeguard their interests.

It is mandatory for banks to strictly follow the RBI guidelines and maintain proper records.

Owning a property is a dream for many. It’s important to ensure that property developers do not fleece consumers.

While manufacturers do tend to be indifferent to consumers’ concerns, consumers can’t label everything ‘unfair trade practice’.

When handed faulty products, consumers must fight until manufacturers are brought to book.