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In the interests of the consumer, telecom service providers should monitor bill charges and also keep track of unregistered telemarketers.

Filing baseless claims with a consumer forum could invite dire consequences.

Banks must employ customer-friendly approach in simple matters, and not harass borrowers.

Non-refund of prepaid food card balance and hiking food prices in malls and multiplexes need attention

It’s important laws are stricter and penalties severe on public smoking and spitting.

It is important that there is transparency on exchange rate and ‘wastage’ charges on gold jewellery.

Plastic money is definitely becoming a convenient option. But banks must address consumers' concerns.

It’s time service providers and TRAI worked towards eliminating the many troubles customers face.

Department of Posts must focus more on a customer-friendly approach.

Price hike is inevitable for any service. But, it must be announced well ahead of its implementation and the quality of service must improve.