Electricity Consumer Cell (ECC) Tiruvallur in association with Madras Metropolitan Consumer Rights Protection Centre (MMCRPC) organized a capacity building programme at Samudhayakoodam, Kaluthumedu Village, Pazhaverkkadu Taluk, Tiruvallur District on June 23, 2018. The programme was organized by Mr.Dhanraj(ECC Coordinator), Mr.Nagarajan (ECC Organiser), Mr.V.Ashokan (ECC Advisor). Mr. Dhanraj, Coordinator, ECC Tiruvallur, gave an introduction to the programme. He welcomed the EB staffs and participants of the Pazhaverkadu Taluk.
Mr.G.N. Bharath Ram, Researcher, CAG, made a presentation on energy efficiency and energy conservation at the household levels. He explained about the standards, Star rating and labels for the home appliances such as Air conditioner, Refrigerator, Television, Fan, Tube lights and Bulbs prescribed by Bureau of Energy Efficiency (BEE). He also gave a comparative analysis on Energy efficient products such as LED Bulbs, LED Tube lights vs Normal Bulbs, Tube lights, which will create an impact in the electricity bill. He also clarified the questions raised by the participants on the presentation.
Mr. V.Ashokan, Advisor, ECC Tiruvallur, gave a detailed explanation of the objectives and functions of Electricity Consumer Cell. He described the type of complaints registered in the ECC and also explained the problem-solving mechanisms to the participants. He informed the consumers about the “Grievance Day” which happens every month at the District Collector office. All the higher officials of Tamilnadu Generation and Distribution Corporation Limited such as Superintending Engineer, Executive Engineers, and Assistant Engineers will attend the meeting. Any complaint raised in the Grievance meeting will be solved based on the nature of the complaints also it will be directed to the concerned official for complaint history.
(Consumer asking about LED Bulbs)
Mr.Nagarajan, Organizer, ECC Tiruvallur , concluded the session with a vote of thanks.