The previous issue outlined the key features of a consumer-centric approach, including understanding consumers and providing personalised solutions, in both the private and public sectors.
Citizen consumer and civic Action Group (CAG), in collaboration with Anmol Foundation organised a seminar discussing electricity issues of consumers in Chhattisgarh. The meeting was held on 18th April 2024 at Hotel Kingsway Raipur, Raipur. Representatives of small-scale establishments, domestic consumers, as well as representatives from the media participated.
Any organisation that constantly interacts with its customers to ensure a steady source of revenue, requires a customer-centric approach. This necessitates putting the customer at the centre of all their decisions related to delivering products, services and experiences.
Citizen consumer and civic Action Group (CAG), in collaboration with the Consumer Protection Association (CPA), organised a one-day seminar discussing the electricity issues in Tripura, as part of the project "Accelerating Clean Energy Transition by Improving Stakeholder Participation for Electricity Governance in India". The event was held on 09 March 2024 at Agartala Press Club, Tripura.
Citizen consumer and Civic Action Group (CAG), in collaboration with the People’s Monitoring Group on Electricity Regulation, organised a one-day capacity-building programme as part of the project "Accelerating Clean Energy Transition by Improving Stakeholder Participation for Electricity Governance in India" held on 23rd March 2024 at Press Club, Somajiguda, Hyderabad. The meeting brought together stakeholders who are part of the People’s Monitoring Group on Electricity Regulation.
Tamil Nadu passed its latest tariff order on 9th September, 2022. It is important that consumers understand this order, both to check their bills and to make required changes in their usage of devices/ selection of devices.
Electricity is such an essential part of our everyday life that we do not consider the effort, both physical and economic, by the distribution utility to supply it to us. These include, but are not limited to, the raw materials that are used to supply electricity (such as wires),the labour needed to install meters, place underground wires, the transportation of materials needed to undertake the work etc. These costs are therefore levied as charges by the electricity distribution company on the consumer who wants a new electricity connection to his/her premises.
A study by CAG to assess TANGEDCO's adherence to TNERC's Distribution Standard of Performance, 2004. These regulations serve to protect consumers and ensure they receive prescribed standards of high-quality, reliable electricity. This study analyses findings for the year 2016.
Introduction
Electricity Consumer Cells (ECCs) work in their respective districts (Tiruvallur, Tiruvannamalai, Tirunelveli, Cuddalore, Salem, Tiruchirapalli, and Vellore) to help consumers by addressing their concerns around electricity issues and to raise awareness about energy conservation, energy efficiency, and renewable energy. To further their reach, ECCs have started advertising their services in various channels.