Electricity Consumer Cell (ECC) Outreach Meeting Report - Tirunelveli

Mon, 05/02/2018 - 08:29

ECC - Tirunelveli, in association with Tirunelveli District Consumer Rights Protection Sangam, conducted outreach meetings at Perumalpuram (October 21, 2017) and N.G.O colony (November 27, 2017) of Tirunelveli District.

Mr. Venkatachalam, ECC Organiser, explaining about Electricity Consumer Cell, N.G.O colony

The objective of the meeting was to educate consumers on the ECC’s functions, energy governance, and electricity problems. Mr. Venkatachalam, Coordinator, ECC Tirunelveli, explained the objectives of ECC Tirunelveli in detail and highlighted the role of ECC in maintaining a strong relationship between consumers and service providers. He advised the consumers to directly meet the electricity officials rather than field staff.

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Mr. Shanmugam, ECC Advisor, explaining about Electricity Consumer Cell, Perumalpuram

Mr. Shanmugam, Advisor, ECC Tirunelveli, clarified questions raised by consumers on electricity complaints such as procedure for name transfer, tariff change, voltage fluctuation, etc. He demonstrated the advantages of solar energy and gave a comparative analysis of energy consumption with normal bulbs and LED bulbs/tube lights. He discussed the complaints registered with ECC Tirunelveli and encouraged consumers to contact them at any time. During the meeting, ECC handbills were distributed to participants from the locality.

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Presenting the catalog to the public

Mr. G.N. Bharath Ram, Researcher, CAG, briefed the participants about CAG’s work and projects, the objectives and functions of ECC, and the procedure for registering the electricity complaints. He explained the details of the ECC catalog that include information on forms and procedure for name transfer, functioning of meters, grievance redressal mechanism, application for new electricity connection, etc. The catalog also consists of instructions and dos and don’ts with regard to the electricity rights and governance.

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