ECC - Tirunelveli, in association with Tirunelveli District Consumer Rights Protection Sangam, conducted outreach meetings at North Thalayathu (March 28, 2018) and Keela Natham (April 29, 2018) of Tirunelveli District. The objective of the meeting was to educate consumers on the ECC’s functions, energy governance, and electricity problems.
Mr. Venkatachalam, Coordinator, ECC Tirunelveli, explained the objectives of ECC Tirunelveli in detail and highlighted the role of ECC in maintaining a strong relationship between consumers and service providers. He advised the consumers to directly meet the electricity officials rather than field staff. He explained how a electricity officials help solve electricity-related problems and shared example of the same. He also spoke about the penalties when TANGEDCO do not address consumer complaints on time. (http://www.tnerc.gov.in/regulation/DSOP/DSOPAmend31.7.08.pdf)
Mr. Shanmugam, Advisor, ECC Tirunelveli, clarified questions raised by consumers on electricity complaints such as the procedure for name transfer, tariff change, voltage fluctuation, etc. He demonstrated the advantages of solar energy and gave a comparative analysis of energy consumption with normal bulbs and LED bulbs/tube lights. He discussed the complaints registered with ECC Tirunelveli and encouraged consumers to contact them at any time.