ECC Tirunelveli conducted outreach meetings in Tirunelveli district at Tharuvai (August 27, 2018), Palayamkottai (September 9, 2018), and Vilagam (October 9, 2018). The objective of the meetings was to educate consumers on the importance of electricity rules and regulations and create awareness about ECC. The meeting was organized by Mr.Muthusamy, ECC Coordinator and Mr.Shanmugam, ECC Advisor.
Mr.G.Venkatachalam, President, Tirunelveli District Consumer Rights Protection Sangam, explained the objectives of conducting the outreach meeting in the different villages. He highlighted the role of ECC Tirunelveli in maintaining a balanced relationship between consumers and service providers. He also advised the consumers to directly file a complaint to the TNEB officials instead of field staff so as to avoid unnecessary hassles.
Mr.G.N.Bharath Ram, Researcher, CAG, explained the objectives and functions of ECC to the participants. He explained the different EB forms, the procedure for applying new service connections, meter reading, and other charges. He stressed that the ECC conducts the outreach meeting in different areas in Tirunelveli and that its advisory services on electricity-related issues are free. ECC Advisor will clarify the doubts and help the consumer to draft the complaint letter.
Mr. Shanmugam, ECC Advisor, Tirunelveli, explained the type of complaints registered to ECCs with the examples and also encouraged the consumers to contact them at any time. He also clarified the questions raised by consumers e.g. change of damaged electricity pole, meter charges etc. He further informed the participants about the energy- efficient products like LED bulbs & tube lights which are sold at TANGEDCO offices at subsidised price.
Mr. Muthusamy, ECC Volunteer, Tirunelveli, concluded the sessions with a vote of thanks.