Date and Time: 18/02/2017, 10 AM to 2:30 PM
Organizer: ECC Tiruvallur
Managed by: Madras Metropolitan Consumer Rights Protection Centre (MMCRPC)
Description: To inform consumers about the work of ECCs
Speakers:
- Selvaraj, Trustee MMCRPC
- Ashokan, ECC Tiruvallur Expert
Participants: Local Consumers
Location: Christ King Matriculation School, Tiruvallur
Key Points of Discussion:
The meeting was to raise awareness among consumers on ECC related work and to discuss electricity matters. ECC Tiruvallur Expert Mr. Ashokan educated consumers on solar energy, power deficit in the state of Tamil Nadu, generation challenges, poor financial position of TNEB etc. He emphasized on the importance of ECC in helping consumers and also shared the vision of educated and well informed consumers being able to resolve complaints on their own without any assistance. During the discussion, a majority of the people was of the opinion that it is the responsibility of the service provider to take care of its consumer; however, there is a failure to do so. Consumers are unaware of the sector and should develop the curiosity to learn and ask questions on various aspects of electricity on their own. This will enable consumers to know their rights and responsibilities and they themselves can demand for better and quality services without any assistance.