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Procedures to file complaints - Electricity services

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As an electricity consumer, you have access to a service that’s recognised as a basic right. The Electricity Act 2003 strengthens this by making distribution licensees responsible for providing reliable and quality power.

When issues arise, there are multiple levels of consumer grievance redressal — starting right at the local level. This post explains where and how that process begins.

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Crash survivor's story - Follow lane discipline

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In 2023, over 25,242 road crashes in India were due to Driving on wrong side or Lane indiscipline.
More than 9,432 lives were lost to these avoidable mistakes.
One rash move can leave someone injured, jobless, or in debt for months.
Follow lane discipline. Every move on the road affects someone else’s life. 

CAG

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Is our city built right?

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Safe footpaths aren’t a luxury — they’re a fundamental right protected under Article 21 of the Constitution, which guarantees the right to life and personal liberty. Yet, for decades, our cities have prioritised cars over people. If we continue to neglect pedestrian infrastructure, we’ll push more people into vehicles — worsening congestion and pollution. 

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Understanding climate denial - A real barrier to climate action

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In this series, we unpack climate change — the science, the impacts, and the challenges. This week, we begin with climate denial, a real barrier to climate action. When scientists publish studies, it is the responsibility of other experts to evaluate their validity. Yet among climate deniers, even well-established and rigorously validated facts are often twisted, dismissed, or attacked with conspiracy claims, spreading misinformation that downplays the science itself. Don’t be a climate denier, be a climate warrior.

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Comments on the Electricity (Amendment) Bill 2025

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CAG has submitted its comments on the Electricity (Amendment) Bill 2025 to ensure that consumer rights, affordability, and equitable access remain central to power sector reforms. The submission emphasizes consumer choice, protection for vulnerable users, transparent tariff practices, and fair competition among electricity suppliers.

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Current News: Volume X, Issue 9, September 2025

Highlights

  • Tamil Nadu Electricity Ombudsman - Grievance Analysis Report (2021–2025) - Part III
  • Tangedco plans to install 27,000-KW rooftop solar power units in Madurai district by 2027
  • PM Surya Ghar Installations to Touch 5 Million After Utility-led Model Launch
  • China makes landmark pledge to cut its climate emissions
  • Consumer Focus - Ombudsman Case

Plus Publications/Regulations:

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World Day of Remembrance- Crash survivor's story!

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Seatbelts save lives - but too many among us don't use them. In India (2023), over 16,025 people died in crashes because they weren’t wearing seatbelts. 


In Tamil Nadu, 536 lives were lost for the same reason. These are preventable deaths. Two seconds to buckle up could mean a lifetime saved. A family spared years of grief. 


Whether you’re in the front seat or the back, driver or passenger, seatbelts aren’t optional. Buckle up! 

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Whose city is this? - Is our city inclusive?

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Whose City Is This? Are Indian cities truly inclusive for everyone? Sathish Kumar, a wheelchair user, began using public buses after the introduction of low-floor buses in Chennai — completing an impressive 312 rides within a year of their launch. This milestone, made possible after decades of advocacy, marks more than personal freedom: it represents a vital step towards making our cities accessible and inclusive for all.

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World Cities Day 2025 - Let's build people-first smart cities

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Our cities are growing and expanding every day, but true progress means putting people first when designing our cities. People-centred smart city is about:

 

Walkable, safe, and inclusive streets

Affordable housing and accessible services

Green public spaces that connect communities

Technology that empowers its citizens

Sustainable transport that keeps everyone moving

 

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Sustainable Development Goals (SDGs)- Partnerships for the goals

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From local communities to global networks, partnerships drive progress. When governments, NGOs, businesses, and citizens work together, change becomes stronger and more lasting. Collaboration is key to achieving every SDG.
#SDG17 #PartnershipsForTheGoals

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