Making Electricity Bills Consumer Friendly - A Tamil Nadu Case Study
CAG, in partnership with Council on Energy, Environment and Water (CEEW), and supported by Shakti Sustainable Energy Foundation has conducted a study on using the electricity bill as an enabling mechanism to improve information disclosure and promote greater public participation in the electricity sector. This Tamil Nadu Case Study captures consumers’ perception of electricity bill formats, awareness of bill elements and their expectations from a model bill, and in-turn recommends redesigning of Tamil Nadu’s electricity bill format based on consumer feedback
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