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Subramani Muthukumar, Researcher

Knowing your rights: How consumer awareness strengthens telecom protection

Unsolicited calls, spam messages, and digital fraud have become common concerns for mobile phone users. While many consumers recognise spam and activate Do Not Disturb (DND) features on their phone, few are aware that strong regulatory protections already exist. The real gap is not regulation, but consumer awareness on how  these protections can be used effectively.

Lessons from the ground on enabling rooftop solar adoption

Rooftop solar PV systems are often seen as a straightforward solution. Install a system at your home, and you get ZERO electricity bills. This is the popular tag line given how marketing is done.  Often people misunderstand that rooftop solar panels are an alternate power backup. Additionally, CAG’s work with consumers also shows that the true value of rooftop solar is achieved only when people first choose the correct system for their needs, understand how it works, and how electricity billing changes after installation.