Despite the Chennai One app offering several unique features not found in other applications, there are still areas that require attention. Users have reported that MTC buses occasionally display incorrect QR codes and sometimes encounter issues when generating tickets. To assist the passengers, the transport staffs needs to be trained on how to use this app. Furthermore, tickets cannot be cancelled if they are no longer needed, resulting in potential financial loss. Additionally, the app lacks accessibility for visually impaired individuals, as it does not incorporate the necessary modifications. If the app developers address these improvements, it could attract a larger audience.
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