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consumerrights

Understanding mediation in consumer disputes: A simple guide

In recent years, there has been a notable increase in conflicts between consumers and producers, resulting in a substantial backlog in the court system. To address this growing issue, mediation has emerged as an effective alternative for resolving disputes outside traditional court settings.

I know my rights as a consumer; I know you can't charge me

A few days back on a weekend, my aunt wanted to buy some clothes; and I tagged along. We stopped by the Reliance Trends store in Chennai around 11 am. After an hour of selecting clothes and trying them on, we approached the billing counter. They had only two of the five counters open for billing and it had unimaginably long queues. As we neared the till I heard the sales executive charging Rs.8 for small-sized shopping bags and Rs.10 for the bigger ones. It was soon our turn; the same question was asked.