Procedure to file complaints - Quality & Standards
You can complain to the BIS about a range of issues related to BIS-certified products and services. This includes substandard or falsely certified products, problems with hallmarking (gold/silver purity), misuse or unauthorized use of the BIS Standard Mark, misleading advertisements and delays or irregularities in BIS processes such as licensing or testing. #BeAnAwareConsumer and help the BIS ensure that products and services bearing the BIS mark truly meet trustworthy standards.