The National Consumer Helpline (NCH) is an initiative of the Ministry of Consumer Affairs, set up as an alternative redressal mechanism that consumers can access easily. The Helpline reports several success stories of grievance redressal. Here is one to help you shop with confidence over this festive season:
A consumer's audio device, which was under warranty, had a charging issue. The company did not address the problem, despite repeated complaints made by the consumer. Thoroughly fed up by this, the consumer approached the NCH. Upon NCH's intervention, the company replaced the defective product. #NationalConsumerRightsDay #KnowYourRights
Licence type
Work area
Resource Type