The Crucial Role of Strong Passwords in Digital Transaction
Never underestimate the power of a strong password that is routinely changed. This video explains how you can secure your online activities using strong passwords.
Digital Finance
Turnaround time and customer compensation for failed digital transactions
Made an online transaction only to find that money has been debited from your account but not credited to the recipient? This video explains the RBI mandate on your rights, should this happen to you.
Consumer Protection in Unauthorised Electronic Banking Transactions
A part of being a responsible consumer of digital financial services is that we keep track of our transactions and promptly report anything suspicious. This video explains the customer's and bank's liabilities, in the case of fraud.
Staying safe on Ecommerce
Love the convenience of shopping online? Remember that with the experience comes some inherent risks. This video explains consumer precautions for secure, online shopping.
Safeguard your digital transactions
This video gives practical advice and tips on precautions that every consumer of digital financial services must take to keep themselves and their assets safe.
Ensure Safe Practices with Unified Payment Interface
As digital transactions using UPI soar, this video explains how to make sure that customers stay secure while enjoying the convenience of UPI payments.
A survey questionnaire to understand the consumers perspective on digital finance
The above questionnaire was used in a survey conducted as part of a study by Fair Digital Financial Activities to gauge the attitude of the respondents towards digital finance as well as the challenges they faced
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Consumer Update (November - December 2023)
Consumer Protection is one of CAG's core areas of work and as part of our efforts to educate and inform consumers on various consumer issues and related happenings, including our own activities, we publish "Consumer Update", a bi-monthly e-newsletter.
Online Transactions - Go digital but know your risks
As digital transactions are set to overtake all other forms of financial transaction, laypeople are often confused and concerned about how they can keep these transactions safe. This pamphlet captures key information on digital safety - both the risks and the redressal mechanisms.
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Can I bank on the bank?
More than a decade ago, I was living in the nation’s capital. Navigating New Delhi’s traffic, dredging up my high school Hindi and coping with work and managing my own place was quite a juggling feat. In the middle of this, I got a call from my landlord gently chiding me for not paying the previous month’s rent. But I distinctly remembered writing the cheque and depositing it and so couldn’t fathom what had gone wrong. Anyhow, I promised him I would look into it and if needed pay double with the next cheque. My landlord, being a lovely person, was content with that promise.
