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Digital Finance

Can I bank on the bank?

More than a decade ago, I was living in the nation’s capital. Navigating New Delhi’s traffic, dredging up my high school Hindi and coping with work and managing my own place was quite a juggling feat. In the middle of this, I got a call from my landlord gently chiding me for not paying the previous month’s rent. But I distinctly remembered writing the cheque and depositing it and so couldn’t fathom what had gone wrong. Anyhow, I promised him I would look into it and if needed pay double with the next cheque. My landlord, being a lovely person, was content with that promise. 

Regulating online gambling- a cat and mouse game

The online gaming industry in India is a flourishing one. Some decades ago, gaming was limited to being played on expensive consoles with barely-there internet. If not consoles, it at least needed a desktop computer. Not many households had the means of procuring any of these devices, leaving gamers to access their favourite games in internet cafes, and that too, only in top tier cities. And then came the internet and smart technology boom.

Accelerating Fair Digital Finance: Consumer needs and risks in digital finance

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A study to understanding consumers' perspectives, experiences and knowledge of digital finance/banking

With an anticipated 54% increase in the number of digital transactions by 2024, this study by CAG analysing consumers' perspectives and experiences of digital financial services adds important data to understanding and solving consumer concerns.

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Consumer perspectives, experiences and knowledge on digital finance/banking - survey questionnaire

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This survey questionnaire was used to obtain data for the Consumer perspectives, experiences and knowledge on digital finance/banking study.

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Digital Financial Services - A consumer guidance seminar to mark World Consumer Rights Day 2022

Digital finance has become a part of everyday life. It eases a range of day-to-day activities like bill payments,  shopping and accessing other  financial services.  While the current share of those accessing online digital services from urban and semi-urban communities is already massive, we anticipate further growth in the coming years.