CAG represented the study to the Ministry of Consumer Affairs and the Food Safety and Standards Authority of India and suggested regulating this sector. It also suggested the government consider including this to the draft E-commerce Amendment Rules.
Consumer Protection is one of CAG's core areas of work and as part of our efforts to educate and inform consumers on various consumer issues and related happenings, including our own activities, we publish "Consumer Update", a bi-monthly e-newsletter.
A snapshot audit by Consumers International which uncovers difficulties consumers are currently facing with packaging labelling that is misleading and unclear. This audit uses CAG's contributions about the packaging scenario in India.