Blogs

Smt. Saroja convened the panel discussion and introduced the five panel members to the audience.
1.  Mr. Rajkumar, Department of Legal Metrology - Chair
2.  Mr. Dasarathi, Department of Legal Metrology
3.  Mr. R. Srinivasan, Honorary Secretary, Tamil Nadu Hotels Association
4. Mr. Natarajan, Proprietor, Janaki Pharmacy, General Secretary, Chennai Chemists and Druggists Association

Smt. Umashanti from the GST Commissionerate delivered the GST presentation next. She said GST can solve all the deficiencies of the current system as described below:

On September 9^th, 2017, Citizen consumer and civic Action Group (CAG), in association with the Consumers Association of India (CAI), organized a Consumer Guidance Seminar on the Goods and Services Tax (GST) at the Anna Institute of Management, Greenways Road, Chennai. Mr. Rajeev Kumar, Additional Commissioner, GST Commissionerate-North, presided over the seminar. Participants attended from different organisations and associations of Tamil Nadu.

Part 5 of 5: Complaints Handling by Ombudsman

Ms. Sudha Ramanujam, Deputy Secretary, Office of the Insurance Ombudsman, Chennai spoke next, sharing valuable tips on how to improve relations between the insured and the insurer and how to make the claims-handling process better. She clarified the role of the Insurance Ombudsman in this regard. She said many in the public thought it was just another insurance company.

Part 4 of 5: Hospital Perception to Insurance

Dr. Arjun Rajagopalan commented that the hospital provider is an important stakeholder in this process and introduced Mr. Sameer Mehta, CEO of Mehta Hospitals to speak on “Hospitals perception to insurance – cash or cashless”. He introduced Mr. Mehta as a multi-faceted personality who would discuss the perspective of the healthcare provider and the consumers.

Part 3 of 5: Evaluation of Claim Reimbursements

Part 2 of 5: Understanding a Policy Document

CAG, Chennai organized a consumer guidance seminar on October 05, 2016, to discuss the complexities in the medical insurance industry and to increase consumers’ awareness about the intricacies specific to this field . This is the first of a series of five blogs discussing the day’s events and addressing issues raised over the course of the programme. The five blogs are listed together below for viewers’ convenience.

New Suvidha trains were introduced to replace premium trains. The most striking change is the scrapping of the waiting list, a first for a train in the IRCTC. This means that only confirmed and Reservation against Cancellation (RAC) tickets will be issued for these trains. Ticket cancellation can be done up to 6 hours before the commencement of the train journey. In that case, 50% of the fare will be refunded to the buyer’s account.

A little while back, CAG received a complaint from an individual complaining that he signed up at an online job listing service, more commonly known as a job portal. This job portal concealed information from the complainant, which he only found out after signing the registration form and paying the amount. This type of complaints have become common and we have observed a spike in complaints regarding job portals, which can be attributed to the increased use of these websites.