Blogs

This blog sums up the results for Dec 2018 round (latest available as on 21 Feb 2019) of the Consumer Confidence Survey: (a) Consumer confidence index shows negative sentiment; and (b) economic situation, price level, and employment depict negative sentiment.

In 2018, Chennai South Consumer Forum has resolved just 8 cases out of total pending 2363 cases. The number of cases filed every year is almost constant around; 420-475 for past 5 years, so 2363 is the result of a sharp decline in the efficiency of the forum over the years!  

The Insurance Ombudsman plays a vital role in grievance redressal and mediating a settlement for both parties. With only one Ombudsman office in Chennai and the increasing number of complaints, there is an urgent need to set up more Ombudsman offices.

This blog summarises the third and fourth session of the Consumer Guidance Seminar on Banking Services held in February 2018. The session on the effectiveness of RBI guidelines covered a discussion on the role of RBI in the monetary policy but also the maintenance of financial stability. The fourth session included case studies on digital security issues in the banking sector. 

The second session of the Consumer Guidance Seminar was on the Financial Resolution and Deposit Insurance (FRDI) Bill. The FRDI Bill aims to monitor financial institutions by establishing the Resolution Corporation (RC) to help streamline banks and financial institutions in the event of financial crisis. 

CAG, in association with Consumers International (CI), is presently working on a project, “Giving Poor Consumers Greater Voice in India”. The main objective of the project is to bring about behavioral change in a low-income community (Model Lane community, Royapuram),

Citizen consumer and civic Action Group (CAG) conducted a Consumer Guidance Seminar (CGS) on Banking Services on February 7, 2018.

Maximum Retail Price (MRP) is a manufacturer-calculated and purposive price. It is the maximum price at which the products can be sold to the customer and is inclusive of all taxes.