Over the past few decades, the e-commerce sector has evolved significantly. Consumers are making more online purchases than ever before. To battle growing competition, e-commerce retailers are modifying their online platforms such that it attracts customers, grabs their attention and nudges them towards completing the purchase by well designed user interfaces that influence users’ behaviour. It is not unusual for customers to add products to an e-com shopping cart, only to abandon the cart and move on to another website.
The true strength of the Consumer Protection Act 2019, with its new significant features, lies in its effective implementation. The article summarises the gaps, challenges and the strengths of the new Act discussed in the dialogue forum organised by CAG.