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consumer rights

Legislation around medical negligence - is it in need of a fix?

The Tamil Nadu State Consumer Disputes Redressal Commission (TNSCDRC), on 8th November, 2023 ordered the Madras Institute of Orthopaedics and Traumatology Hospital (MIOT) Hospital, to pay a compensation of rupees 20,00,000 to complainant Shanthi Kalai Arasan, towards medical negligence.  Over the eight years,  Shanti has been fighting for justice, in the wake of her husband Kailai Arasan's death. 

CCPA's guidelines on ‘Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022’

The Central Consumer Protection Authority (CCPA) on June 9th of 2022 issued guidelines aiming to further protect consumers from claims and promises from advertisements that are misleading, baseless, unjustified, unrealistic, false, etc.

கருத்து கணக்கெடுப்பு படிவம்

பிளாஸ்டிக் மாசுபாடு பிரச்சனை பற்றிய புரிதல் குறித்து பொதுமக்கள் கருத்து ஆய்வு; உணவு பேக்கேஜிங்கில் மறுசுழற்சி லேபிள்கள் இருப்பது மற்றும் அத்தகைய தகவல் (மறுசுழற்சி லேபிள்கள்) தெளிவாக வழங்கப்பட்டால் வாங்கும் முறைகள் மாறுவதற்கான பொதுமக்களின் தயார்நிலை.

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Perception of plastic pollution survey form

A perception survey of citizens on their understanding of the plastic pollution issue; the presence of recycling labels on food packaging; and their readiness to switch purchasing patterns if such information (recycling labels) was clearly provided

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Behind the labels

A CAG study in 5 cities in Tamil Nadu on compliance of plastic packaging used for food products with recycling labelling as required by BIS. The study also seeks to understand if the information provided is accessible and useful to consumers through a perception survey. The study found that recycling labels rarely provide all the information required as per law and that most of them are hard to locate, read, and understand. Consumers cannot make an informed choice unless a standard labelling mechanism is set up that is focussed on providing information in an appropriate manner.

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World Consumer Rights Day 2021 - Tackling Plastic Pollution !

Plastics are now entwined into our daily lives and this has been happening in a marked manner over the last few decades. The excessive use of plastics combined with poor management and disposal practices are a major contributor to the global pollution crisis that we are facing today. It is time that we all came together to discuss the issues and threats caused by plastics and identified ways to address them.