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Savitha Tirunavukkarasu, Researcher - Consumer Protection

A study to understanding consumers' perspectives, experiences and knowledge of digital finance/banking

With an anticipated 54% increase in the number of digital transactions by 2024, this study by CAG analysing consumers' perspectives and experiences of digital financial services adds important data to understanding and solving consumer concerns.

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Digital Financial Services - A consumer guidance seminar to mark World Consumer Rights Day 2022

Digital finance has become a part of everyday life. It eases a range of day-to-day activities like bill payments,  shopping and accessing other  financial services.  While the current share of those accessing online digital services from urban and semi-urban communities is already massive, we anticipate further growth in the coming years.

Try not to be misled!

Advertisements play a major role in influencing consumers to buy a product or service. The purpose of an advertisement should be to  give information on a particular product or service which will then assist the consumer in making an informed decision about purchase.  However, sometimes advertisements stray from this action and instead, promote content that is manipulative and unethical. These could potentially  harm, mislead and injure consumers.

A study on the usage, consumption, and awareness of reused cooking oils among street vendors in Tamil Nadu

CAG's findings on how prevalent the practice of buying used cooking oil among street food vendors is, contradicts observations reported by the media and experts in the Food Safety Department, Media, and Food/ Oil Industry. Read our report to know why this aspect of public health needs to be monitored more closely.

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Part II of Consumer Guidance Seminar on Banking Service: FRDI Bill

The second session of the Consumer Guidance Seminar was on the Financial Resolution and Deposit Insurance (FRDI) Bill. The FRDI Bill aims to monitor financial institutions by establishing the Resolution Corporation (RC) to help streamline banks and financial institutions in the event of financial crisis.