With an anticipated 54% increase in the number of digital transactions by 2024, this study by CAG analysing consumers' perspectives and experiences of digital financial services adds important data to understanding and solving consumer concerns.
Savitha Tirunavukkarasu, Researcher - Consumer Protection
Digital finance has become a part of everyday life. It eases a range of day-to-day activities like bill payments, shopping and accessing other financial services. While the current share of those accessing online digital services from urban and semi-urban communities is already massive, we anticipate further growth in the coming years.
Advertisements play a major role in influencing consumers to buy a product or service. The purpose of an advertisement should be to give information on a particular product or service which will then assist the consumer in making an informed decision about purchase. However, sometimes advertisements stray from this action and instead, promote content that is manipulative and unethical. These could potentially harm, mislead and injure consumers.
CAG's findings on how prevalent the practice of buying used cooking oil among street food vendors is, contradicts observations reported by the media and experts in the Food Safety Department, Media, and Food/ Oil Industry. Read our report to know why this aspect of public health needs to be monitored more closely.
The true strength of the Consumer Protection Act 2019, with its new significant features, lies in its effective implementation. The article summarises the gaps, challenges and the strengths of the new Act discussed in the dialogue forum organised by CAG.
Establishing Conciliation Forum under TNRERA is a much-needed platform for quick and amicable resolution of complaints of aggrieved home-buyers.
The Real Estate (Regulation and Development) Act, 2016, was enacted to create an equitable and fair transaction between the seller and the buyer of properties and enhance accountability and transparency in the real estate sector. The Act also seeks to boost investments in the sector. Tamil Nadu Government Notified the Rules on June 22, 2017.
The second session of the Consumer Guidance Seminar was on the Financial Resolution and Deposit Insurance (FRDI) Bill. The FRDI Bill aims to monitor financial institutions by establishing the Resolution Corporation (RC) to help streamline banks and financial institutions in the event of financial crisis.