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IEC Material

Consumer Guidance Seminar: No Bank Charges

Banks are now charging savings account holders for every transaction including:
- withdrawal of cash from ATMs;
- cash transactions at bank branches - deposit and withdrawal;
- for non-maintenance of minimum balance; 
- change of address or mobile number; 
- SMS alerts; 
- KYC related changes for the bank accounts and levying charges.

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Delivery of quality electricity services and consumer grievance redressal forum

 This booklet provides information about various aspects of delivery of quality electricity services like the responsibility of the utility, compensation for failure of not doing the work and also the proceduce to approach Consumer Grievance Redressal Forum (CGRF).

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