Awareness program on Consumer Protection and Consumer Grievance Redressal Mechanism
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consumer protection
Luggage theft during train journeys - where does the buck stop?
India's train travel experience is unique, with vendors selling their wares, lively interactions with other travellers, and interesting sights and sounds as we chug along the countryside. The Indian Railways has the distinction of being the largest network in the world, moving thousands to their destinations each day. Over the decades, passengers have seen several improvements to the networks that have improved the overall experience of their journey.
Representation to the Ministry of Consumer Affairs in light of the Supreme Court judgement exempting lawyers from the purview of the Consumer Protection Act
CAG's representation to the Department of Consumer Affairs, asking that the Supreme Court's judgement placing lawyers outside of the ambit of the Consumer Protection Act, be reconsidered, as such a move will defeat the very purpose of the Act, and will be detrimental to wider consumer interest.
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Hypertension in healthcare: Tamil Nadu’s march towards universal coverage
Hypertension, a non-communicable disease (NCD), rightly termed as a ‘silent killer’, is a leading cause of serious health conditions like kidney disease, heart disease and stroke, when left untreated.
Competition law and its significance to the consumer (Part 3) - A global comparative analysis
In previous editions of the blog, competition law and its implementation in India was discussed in detail. With the economy developing at a rate faster than has ever been witnessed before, competition law has had to evolve quickly by adapting to these changes.
Online Transactions - Go digital but know your risks
As digital transactions are set to overtake all other forms of financial transaction, laypeople are often confused and concerned about how they can keep these transactions safe. This pamphlet captures key information on digital safety - both the risks and the redressal mechanisms.
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Consumer Update (September - October 2023)
Consumer Protection is one of CAG's core areas of work and as part of our efforts to educate and inform consumers on various consumer issues and related happenings, including our own activities, we publish "Consumer Update", a bi-monthly e-newsletter.
Consumer Awareness - Look for the ISI mark
The ISI mark on products is an assurance of quality and compliance. The BIS website also gives consumers the power to verify all aspects of an ISI standard through the Know Your Standards window on the portal. For example, you can check to see which manufacturers are licensed motorcycle helmet manufacturers. You can use this information to cross check the ISI mark on the product itself. #BeAnAwareConsumer
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World Standards Day 2023
World Standards Day is a day to honour the scientific community that helps standardise measures. Standardised measures lie at the heart of consumer protection, a fair and just economy and sustainability. In India, the Bureau of Indian Standards (BIS) is the National Standards Body, and it's stamp of quality approval is the ISI mark. Look for this on your purchases.
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When do purchases for commercial purposes come under the Consumer Protection Act,2019 ?
The Consumer Protection Act, 2019 is the primary document of reference concerning any and all cases related to consumer disputes and conflicts. The Act describes a consumer as anyone who buys goods or avails services for a consideration (ie, a price). The Act also describes who is not a consumer, even though there has been a transaction, as anyone who buys goods or avails services for further commercial use or profit making purposes.
