Citizen consumer and civic Action Group (CAG), for the last 37 years, has been offering a free and voluntary consumer protection service. Consumers can write in or call with their grievances, which could be against services or goods bought by them. They will receive advice and support throughout the redressal process. 

In May 2021, the Tamil Nadu government launched a scheme that made public city and town buses (with certain caveats) free for women. While the rides are completely free (with no restrictions on the number of trips per day or month), the scheme is applicable only on ‘white board’ buses. The white board buses are what are known as Ordinary Bus Routes and represent the most inexpensive category of service that halts at all bus stops on a given route.

The Central Consumer Protection Authority (CCPA) on June 9th of 2022 issued guidelines aiming to further protect consumers from claims and promises from advertisements that are misleading, baseless, unjustified, unrealistic, false, etc.

Highlights

• Energy Conservation Act (Part-2)
• Understanding the different charges borne by an electricity consumer (Part 1)
• State records highest solar power generation
• Renewable Energy India Expo to bring Rs800 crore investment opportunity for biogas
• South Korean firms to set up green energy hub in Australia
• Consumer Focus - Electricity Ombudsman Order 
• ECC Voice - Success story

Plus Publications/Regulations:

Consumer Protection is one of CAG's core areas of work and as part of our efforts to educate and inform consumers on various consumer issues and related happenings, including our own activities, we publish "Consumer Update", a bi-monthly e-newsletter.