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consumer protection

Understanding consumers' knowledge and awareness of health insurance

A survey that seeks to understand how informed consumers of the health insurance sector are, and their experiences when they've attempted to claim from the company.

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Consumer Awareness: Sending things by courier

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Always remember to read the terms & conditions of the #courier service while booking your parcel. And keep the tracking ID & payment receipt. These will be needed to not just track but also to file a complaint if damage/loss occurs to the parcel.

#ConsumerRights #Awareness

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Consumer Awareness: CAG helps with your consumer complaints

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If a company refuses to honour its #warranty, or you are not happy with the services provided, you can write to us at helpdesk@cag.org.in. We can help you communicate with the company towards a resolution. Alternatively, you can also approach the Consumer Court.

#ConsumerProtection #Awareness

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An analysis of the e-com complaints received by CAG during 2021-22

Citizen consumer and civic Action Group (CAG), for the last 37 years, has been offering a free and voluntary consumer protection service. Consumers can write in or call with their grievances, which could be against services or goods bought by them. They will receive advice and support throughout the redressal process. 

CCPA's guidelines on ‘Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022’

The Central Consumer Protection Authority (CCPA) on June 9th of 2022 issued guidelines aiming to further protect consumers from claims and promises from advertisements that are misleading, baseless, unjustified, unrealistic, false, etc.