Electricity Consumer Cells - An Analysis of Consumer Advisories (Phase 1)
CAG initiated Electricity Consumer Cells (ECCs) in December 2016 to create awareness, to advice, and educate consumers on the electricity sector of Tamil Nadu. The ECCs are situated in Cuddalore, Tiruvallur, and Tirunelveli. They are manned by electricity experts who advise consumers on electricity issues, create awareness through outreach meetings, and empower civil society organizations (CSOs) and electricity consumers through capacity building programmes.