CAG wrote a letter to the Minster of Transport, Tamil Nadu appreciating the government's G.O for increasing the penalties for several violations as per the Motor Vehicles Amendment Act 2019.
Tamil Nadu continues to hold its place as one of the top 5 states for road fatalities (Road Accidents in India, 2020). This is despite the consistent steps since 2017, taken by the state to improve road safety. Institutional changes, data-driven approaches, and improved law enforcement have only borne limited fruit. What then will work? How are countries around the world strengthening road safety? Are there lessons for Tamil Nadu from this?
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Citizen consumer and civic Action Group (CAG), for the last 37 years, has been offering a free and voluntary consumer protection service. Consumers can write in or call with their grievances, which could be against services or goods bought by them. They will receive advice and support throughout the redressal process.
In May 2021, the Tamil Nadu government launched a scheme that made public city and town buses (with certain caveats) free for women. While the rides are completely free (with no restrictions on the number of trips per day or month), the scheme is applicable only on ‘white board’ buses. The white board buses are what are known as Ordinary Bus Routes and represent the most inexpensive category of service that halts at all bus stops on a given route.
The Central Consumer Protection Authority (CCPA) on June 9th of 2022 issued guidelines aiming to further protect consumers from claims and promises from advertisements that are misleading, baseless, unjustified, unrealistic, false, etc.
CAG in collaboration with Consumer Rights Movement, Salem conducted a regional media workshop in Salem on the 25th of September, 2022. The workshop aimed at underlining the need for implementation of the Motor Vehicles Amendment Act (MVAA) 2019 and sensitizing media reporters to cover road crashes more effectively. The workshop witnessed the participation of over 30 media personnel, inclusive of senior reporters and journalists.
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Consumer Protection is one of CAG's core areas of work and as part of our efforts to educate and inform consumers on various consumer issues and related happenings, including our own activities, we publish "Consumer Update", a bi-monthly e-newsletter.